Compustar regards new client projects from the human perspective as opposed to a strict technology perspective. We want to get to know how our clients prefer to work best, evaluating their routine workload demands and how their computing systems may be helping or hindering productivity and personal well-being in the workplace. The ultimate goal in any Compustar project is to make technology work well for the people using them, as close as possible to an ideal working environment for the user. This is quite different from the traditional model of computer service which typically focuses on conforming users to work with systems as it is convenient for the service provider. This is an essential business philosophy difference between Compustar and our competition, and a key component of our success in the marketplace.
The typical process for establishing a relationship with new clients is as follows:
Phase I: Introductory interview and business computing evaluation
- Initial interview with business owner or decision maker to determine whether it would be beneficial to work together, and if so, learn what computing systems and software are being used and how critical each system is to the operation of their business.
- Present this proposal.
- Follow-up interview with business owner and staff to determine business roles of each staff member, technologies used on a regular basis and any chronic problems experienced with current computing systems.
- Evaluate viability of modifying or replacing existing computing systems to better suit the needs of the staff as compared to resolving current issues with the existing system, and proceeding with the most sensible solution for the client.
Phase II: Resolution of existing computing issues
- Catalogue and prioritize chronic computing issues and sources of productivity loss from business owner, decision makers and staff.
- Research possible and potential solutions to existing computing issues.
- Where appropriate, present business computing systems alternatives to existing systems.
- Present cost estimate to resolve current computing issues.
- Proceed to resolve current issues upon client approval.
- Follow up to ensure all services performed have adequately resolved all existing computing issues.
Phase III: Introduce Computing Assurance Plan
- Determine which computing devices used by the client require regular maintenance.
- Determine frequency of maintenance appointments for each computer.
- Present cost estimate for initial OS optimization, malware removal and ongoing maintenance for selected computers and devices, crediting some or all of the prior service invoice as deemed appropriate.
- Pending client approval, proceed with system optimization and malware removal procedure for agreed upon computers and devices.
- Follow up to confirm that business operations are proceeding more efficiently, and to resolve any residual computing issues.
Phase IV: Implement Computing Assurance Plan
- Schedule proactive maintenance appointments for selected devices.
- Continue to improve optimization and security services as scheduled.
- Monitor data backup systems as scheduled.
- Respond to reactive service requests promptly and as needed.