Hardware
- Desktop, laptop and mobile device troubleshooting and repair
- All major hardware brands (HP, Compaq, Dell, Toshiba, Acer, Asus, IBM)
- Custom workstation builds and component compatibility testing
- Advanced network hardware experience
- Low voltage wiring installations including Cat6 ethernet, RG6/U coaxial and A/V
Software
- Extensive working knowledge with all Microsoft operating systems
- Working knowledge of Macintosh, Unix and Linux based operating systems
- Extensive experience with common software design principles
- Software development, debugging and compatibility testing
- Extensive experience working with and troubleshooting issues with common office productivity applications (Microsoft, Sun, Oracle, Intuit, etc)
- Experience with virtual machine technology and virtualization benefits for business
Data Management
- Local data redundancy and backup systems
- Software-based data recovery
- Data forensics experience
- Experience with user, workgroup and machine-level access security
Internet / Cloud Based Technologies
- Online document creation and collaboration
- Local and web-based email client configuration
- Online data backup solutions
- Internet conferencing and webinar facilitation
- VPN technology and remote desktop administration
Mobile Computing
- Experience with Android and Apple based smart phones and tablet devices
- Cross-platform compatibility experience between PC, Android, Apple and web-based technologies
- Experience with integrating mobile devices with desktop and server computing environments over the cloud (Email, document sharing and access)
Computing Security
- Intimate knowledge and extensive experience with troubleshooting and removing the complete spectrum of virus and malware threats:
- User training to avoid common malware infection methods
- Rogue marketing applications and hijacking scripts
- Web browser redirection techniques
- Trojan and rootkit detection and removal methods
- Network worm detection, tracking and removal
- Supplementing weaknesses of traditional antivirus software
- Custom software and hardware firewall configuration
- Mobile device virus and malware detection and removal
- Secure email, web browsing and VPN methods
- HIPAA compliance requirements
- Non-work related internet usage detection and mitigation techniques